Terms and Conditions
Product Warranty
Product information: effort is made to display accurately the colours of products that appear on the website. However, as the actual colours you see will depend on your monitor, there is no guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements stated are approximates and every effort is made to ensure accuracy.
All reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Brasilfit reserves the right to refuse orders where product information has been published in error. Prices are subject to change without notice. Prices are inclusive of GST and in Australian dollars.
Ordering Methods
Brasilfit does not accept orders via phone, fax or email. All prices are GST inclusive. An order for goods is accepted at the time of entering of your credit card details. Payment will be validated and accepted at real time. Goods are subject to availability. If a good/goods you have ordered is/are out of stock or delayed, you shall be notified within 2 working days and if Brasilfit is not able to fulfil your order your payment will be refunded to the credit card account used for the transaction.
Payment Methods
Brasilfit accepts Visa and MasterCard and Paypal.
Delivery Methods
Australia & New Zealand
$10 AUD flat rate shipping to addresses within Australia & New Zealand or free shipping for orders over $200 AUD.
International
$25 AUD flat rate shipping on international orders or free shipping for orders over $400 AUD
Orders are dispatched from our Warehouse (located in Sydney) on the next business day and delivery may take from 1 to 7 working days by Australia Post/Express Post within Australia and New Nealand
To find out if your region falls under the express post network visit www.auspost.com.au.
International order may take up to 14 working days.
When your order is delivered you should immediately inspect the bag/carton for any potential damage that may have occurred during shipment. It is normal for the bag/carton to show some wear, however if damage did occur contact our sales team immediately at sales@brasilfit.com. Please have your order number available.
Changing or Canceling your Order
Once you have clicked “process payment” your order begins to process and you cannot make any online changes to it. Our system is designed to fill orders and get them sent to you as soon as possible.
If you wish to make any changes to your order, please send an email immediately to sales@brasilfit.com and refer to your order/invoice number. Please specify the changes you would like made.
Online Store Returns Policy
If you wish to return an item for an exchange or refund please contact us on sales@brasilfit.com for assistance. Please state your reason for return and advise if you would like an exchange or refund. Returns will be accepted up to 14 days from original dispatch. Goods must be returned with the EXCHANGE and RETURN FORM to:
Brasilfit - PO BOX 711 - Woollahra - NSW - 1350
No exchanges will be made at our physical store for online orders.
Please read the following to ensure that the goods you return are received hassle-free:
Acceptance of returned goods is subject to the goods being inspected at our warehouse and being judged, in our sole discretion, as in original and undamaged condition.
For hygienic purposes, when trying on garments please ensure that you do so over your own underwear. Goods marked with makeup will be rejected. Goods smelling of perfume will be rejected. Failure to comply with these terms will result in the return being rejected when inspected by our quality control team.
Do not remove any labels, swing tags or accessories until you are happy with your purchase. Doing so may invalidate the acceptance of your return.
Refunds will only be processed once the garments have been received and inspected at the warehouse. You will be contacted by a team member to receive your credit card details in order to process the refund. Refunds may then take up to 5 working days after receiving goods back at our warehouse.
It is recommended that you use a traceable delivery method for all returns and either insure your delivery for safe return to Brasilfit or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.
Refunds will be credited to your original method of payment, excluding delivery. Once the refund has been processed, a copy of the receipt will be sent to you by email.
Faulty Items
Goods are inspected before packing to ensure they are in excellent condition. Products are packaged carefully to ensure minimal chance of damage during transit. If you receive a damaged or defective item please contact Brasilfit immediately. Mail your purchase, original receipt and the EXCHANGE and RETURN FORM to:
Brasilfit - PO BOX 711 - Woollahra - NSW - 1350
No exchanges will be made at our physical store for online orders.
Goods will be assessed by our quality control and you will be contacted by a team member. Process may take up to 7 working days after receiving goods back at our warehouse.
It is recommended that you use a traceable delivery method for all returns and either insure your delivery for safe return to Brasilfit or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.
If goods are deemed faulty, a refund, credit note, or exchange will be available.
Swimwear
Due to health and hygienic reasons, swimwear cannot be exchanged or returned, however you may be entitled to an exchange, refund or credit note where goods are faulty.
Sale Items and Gift Packs
All sale items purchases are final and no exchanges, credit notes or refunds will be made except in the case of faulty garments.
Sale items and gift packs cannot be combines with any other discount promo codes. No extra discounts apply.
Brasilfit may at its absolute discretion amend the terms and conditions from time to time by posting the amended terms and conditions on the website and such will be effective as at that date. The terms and conditions outlined here may be amended from time to time without notice to you and will apply to orders placed effective as at the date of amendment.